Cancellation & Refund Policy

You may cancel your session at least 6 hours before the scheduled start time and receive a full refund.

If you cancel less than 6 hours before the scheduled session, the payment is generally non-refundable because the listener has reserved that time specifically for you.

You may request to reschedule your session at least 6 hours before the scheduled start time.

Rescheduling is subject to the availability of another suitable slot.

If a suitable slot is not available, you may choose to cancel the session and receive a full refund.

Requests made less than 6 hours before the scheduled session are generally not eligible for rescheduling.

If you do not attend or respond for your scheduled session without cancelling or rescheduling in accordance with this policy, the session will be treated as a no-show and is generally not eligible for a refund.

This is because the listener has reserved that specific time for the session.

If The Unsaid Baatein or the assigned listener is unable to conduct your confirmed session, you may choose between:

• Rescheduling the session to another available slot; or
• Receiving a full refund.

If a technical or connectivity issue interrupts a session, we will first try to continue the session or move to another suitable communication method.

Where possible, significant time lost because of an issue on our side will be made up, subject to the listener's availability.

If the session cannot reasonably continue, you may choose to reschedule the remaining portion of the session or receive a refund for the unused portion of the session time.

Approved refunds will be initiated through the payment method used for the booking, where applicable.

For payments processed through Razorpay, refunds are generally credited within 5–7 working days after the refund is processed, although the actual time may vary depending on the payment method and bank or payment provider.